Return & Refund Policy

Last Updated: 13 August 2026

At Nishaeco.in, we aim to ensure that every customer receives the correct product in good condition.

This Return, Replacement & Refund Policy explains when a product may be eligible for return, replacement or refund.

1. Business Information

Business Name: Nishaeco.in
Website: www.nishaeco.in
Email: nishaeco.in@gmail.com
Phone: 70928 62762
Address: Chennai, Tamil Nadu, India

2. Eligible Return/Replacement Situations

A return or replacement may be considered if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective.
  • The product is materially different from what was ordered.
  • A product is missing from your order.

All claims are subject to verification.

3. Return Request Period

Customers should report any damaged, defective, incorrect or missing product within 48 hours of delivery.

Requests submitted after this period may be subject to additional verification and may not be accepted unless required under applicable law or otherwise approved by Nishaeco.in.

4. Photo & Video Proof Required

For damage, defect, wrong-product or missing-product claims, customers are required to provide clear evidence wherever reasonably possible.

Please provide:

  • Clear photographs of the product.
  • Photographs showing the damage or defect.
  • Photographs of the external package.
  • Photograph of the shipping label.
  • A clear unboxing/opening video, where applicable.
  • Order number.
  • Description of the issue.

5. Important: Record Your Unboxing Video

We strongly recommend that customers record a continuous video while opening their parcel.

The video should ideally show:

  1. The sealed package.
  2. The shipping label.
  3. The opening of the package.
  4. The contents inside.
  5. The condition of the product.

This helps Nishaeco.in verify damage, missing products, tampering or incorrect products and process claims more efficiently.

6. Product Condition

For approved returns, the product should generally be:

  • Unused.
  • In its original condition.
  • In original packaging.
  • Complete with accessories, tags and other included items.

Products that have been used, altered or damaged after delivery may not qualify for return unless the issue relates to an existing defect.

7. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, personalization or other applicable restrictions.

If a product is non-returnable, this may be mentioned on its respective product page.

Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded.

8. Return Verification

After receiving your return request and supporting information, Nishaeco.in will review the claim.

We may request additional photographs, videos or information if necessary.

A return or replacement will only be processed after the claim has been reviewed and approved.

9. Replacement

Where possible, Nishaeco.in may provide a replacement for an approved damaged, defective or incorrect product.

Replacement is subject to product availability.

If the same product is unavailable, we may provide an eligible refund or another appropriate resolution.

10. Return Shipping

For an approved return resulting from a wrong, damaged or defective product, Nishaeco.in may arrange or bear the applicable return shipping cost, depending on the circumstances.

For other eligible returns, the customer may be responsible for return shipping costs.

11. Refunds

Once an eligible return has been approved and the returned product has been received and inspected where applicable, the refund will be initiated through the applicable payment method.

The time required for the refund to appear in the customer's account may depend on the payment gateway or bank.

12. Order Cancellation

Customers should contact Nishaeco.in as soon as possible if they wish to cancel an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

In such circumstances, the customer may need to follow the applicable return process.

13. How to Request a Return

Please contact us using:

Email: nishaeco.in@gmail.com
Phone: 70928 62762

Please include:

  • Order number.
  • Customer name.
  • Registered mobile number.
  • Product name.
  • Reason for return.
  • Photographs.
  • Video evidence where applicable.

14. Contact Information

Nishaeco.in
Website: www.nishaeco.in
Email: nishaeco.in@gmail.com
Phone: 70928 62762
Address: Chennai, Tamil Nadu, India